FAQ

Social Media

Follow us @atentibags on Instagram, Facebook and Pinterest.

How do I get in touch?

Please email us at atentibags@gmail.com or call us at (818) 330-7777.

PAYMENT AND WHOLESALE

 Payment

We accept Mastercard, Visa, Discovery, and American Express. 

I own a shop and would love to sell Atenti, how do I purchase?

Atenti would love to work with you to find the perfect pieces for your store. We provide unique offerings for our wholesale customers. To login to our site and purchase bags and accessories, you will first need to fill in an application HERE.  Applications are reviewed to ensure the business is a good fit.  After review you’ll get an email with a link to establish your personal password or to request further information.   

ORDERS AND RETURNS

 Return/Exchange Policy

Claims must be submitted in writing within 15 days of the shipping date. Returns are subject to a 5% transaction fee. Original shipping costs are non-refundable, and customers are responsible for return shipping.

If your order qualified for free shipping, $15 will be deducted from your refund to cover the original shipping expense. All returned items must be in resellable condition.

Returns postmarked more than 15 days after delivery are eligible for store credit only.

Custom or personalized orders are final sale and cannot be returned or refunded.

If you cancel an item that has already entered production but hasn’t shipped yet, a 5% transaction fee may still apply.

All sale items are final sale and not eligible for return or exchange.

SHIPPING

Where do we ship?

Everywhere! 

If you are outside of the United States and Canada, please CONTACT US directly for International shipping costs.

How much does shipping cost?

Free shipping on orders over $200.

$15 for Domestic Shipping. $37 for Canada.

How long before my item arrives?

We keep a small inventory though most of our orders are made to order! In general, orders are filled and shipped ground, via UPS or USPS within two weeks.

If you ever need an order by a specific date, please let us know - we’ll do our best to expedite production and shipping.

PRODUCT

Where do you make your products?

All of our Atenti products are lovingly handmade in La Crescenta, California. If you are in the area, please give us a call (818) 330-7777 to schedule a visit!

Are there recommended care instructions?

Most of our items are dry clean only, unless otherwise stated on the specific product page. 

Please note, all our products are lovingly handmade: cut by hand in small batches and fabric placement varies so may look slightly different from the image!